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Experience: 10+ years

Educational Qualification: Any Graduate/Post Graduate

Job Description

Training Manager will utilize their strong background on electronic health records to ensure a ready workforce through appropriate education and training to meet current and emerging staff development needs.

Essential Duties & Responsibilities

• Perform duties of training program manager for all team members.
• Execute the Annual Training Plan.
• Analyze emerging workforce education and training needs and make recommendations.
• Manage training requests, authorizations, tracking, and other training processes.
• Senior subject matter expert to aid in developing and maturing associated processes and procedures.
• Work across the team to produce the appropriate materials to support the training plan.
• Provide customer service support in a small team environment for routine personnel matters such as in/out processing the organization.

Education & Experience

• Bachelor’s Degree or equivalent work experience.
• 10 + years’ minimum of relevant experience including knowledge of Hospital Information System – HIMS, HIS, EMR, EHR and US healthcare.

Knowledge, Skills & Abilities

• Knowledge and experience with managing a training program.
• Excellent problem solving, critical thinking and communication skills (both oral and written) are mandatory.
• Flexibility and work well under pressure to meet deadlines.
• Ability to conduct training in an in-person setting or virtual environment.

Experience: 12 + years

Educational Qualification: MBA

Reporting To: CEO

Salary Package: Best in the Industry

Job description

The Chief of Staff (CoS) – ZH Healthcare

The Chief of Staff (CoS) will be a member of ZH Healthcare’s executive leadership team, leading efforts ensuring the organization successfully navigates an extended period of growth and change. You will be responsible for executing on the CEO’s ideas and seeing them through to completion. This role demands a seasoned professional bringing significant experience across strategic planning, project and process management, team building and coordination. The Chief of Staff reports to the Chief Executive Officer and will assist in managing day-to-day administration of the Indian operations

Roles & Responsibilities

• Working with the CEO and executive leadership team to establish annual, quarterly, and monthly strategic priorities and facilitating the advancement of them.
• Holding the CEO and executive leadership team accountable to their commitments.
  Working with the executive leadership team to align actions and communications to better support agreed upon initiatives.
• Scoping and managing projects that support the company’s and CEO’s objectives.
  Framing decisions for the executive leadership team with compelling analytics, critical thinking, and strategic recommendations.
• Ensuring timely and high-quality follow-up from leadership meetings.
  Being both a trouble spotter and troubleshooter.
• Relentless note taking, tracking action items and follow-ups
• Managing CEO preparation for important internal and external meetings and events.
• Representing the CEO at internal and external meetings and events when necessary.
• Acting as a surrogate for the CEO in working with department heads in the Indian operation.
  Other duties, as assigned.

Qualifications

• Approximately 10 years of experience, including senior-level management, strategic planning, or operations roles.
• Software/SaaS industry or consulting experience strongly preferred
• Bachelor’s degree required; MBA preferred
• Demonstrated achievement in areas such as driving complex projects to completion, building collaborative networks and teams, managing sensitive relationships and projects, bringing order and rigor to dynamic, high-stakes initiatives.
• Demonstrated ability to excel in fast-paced and fast-growing organizations with strong, diverse, and ambitious cultures.
• Personal sense of accountability along with experience holding others accountable in a gentle but firm manner.
• Familiarity with project management software and collaboration tools.
• Familiarity with the creation and execution of strategic plans.
• Excellent communicator to internal and external audiences.
• Strong coaching and mentoring skills and demeanor.
• Clear, concise and effective verbal and written communications.

Experience: 10-15 years

Salary Package: Best in the Industry

Job Description

• Be responsible for the development of test strategies and creation of appropriate test methods. Formulate the right test strategies based on scope, risk and funding.
• Oversee the development and execution of test plans and monitoring and reporting on test execution.
• Coach/Mentor others on the development and review of software quality plans specifications & records.
• Serve as subject matter expert in the development and delivery of software quality training materials.
•  Establish process for the identification, communication and implementation of best practices. Actively contribute to improvement teams.
•  Monitor company-wide software quality plan implementation, meetings & status reports.
• Proven experience overseeing and directing the development and refinement of new and existing automation test frameworks
• Establish and maintain a system for the measuring of software quality and reliability performance. Hands on experience with CI/CD tools such as Jenkins.
• Provide input on go / no-go decisions for production releases.
• Work with key application/engineering project and leadership teams to understand functional & product vision and requirements.
• Understand how all elements of the system software ecosystem work together and developing QA approaches that fit the overall strategy.
• Generate and maintain software quality related documentation and policies. Assist in the development and approval of standard tools, techniques & methods.

Requires Skills

• Minimum 5 years experience in the role of Quality Assurance Manager in a reputed IT Company.
• People Management Skills
• Planning and Decision Making Skills
• Coordination and Team Work
• Experience in Agile / Scrum methodologies.
• Experience executing and coordinating integration, system, regression and user acceptance testing.
• Effective Communication
• Problem solving Skills
• Learning Skills

Experience: 4-8 years

Job Description

• Guides and coaches the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers.
• Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
• Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.
• Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team.
• Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.
• Resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
• Works with Agile coaches and other Scrum Masters to grow within the role.
• Contributes to the advancement and improvement of Agile practices within the organization.
• Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective
• Coordinating the Sprint planning meeting and adopting techniques to estimate the user stories.

Required skills

• Certified ScrumMaster (CSM), Certified Scrum Professional (CSP) or Certified Product Owner (CSPO)
• Candidate should have worked in the role of Scrum Master for at least 2 years in a software development team by diligently applying Scrum principles, practices and theory.
• Experience in Agile techniques such as User Stories, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games etc.
• Team player
• Good time-management skills
• Skilled in facilitation, mentoring, situational awareness, conflict resolution, continual improvement , transparency and motivation.
• Expert in JIRA.
• Excellent communication and mentoring skills.

Knowledge of other Agile approaches such as Kanban and tools like Confluence etc will be an added advantage.
Knowledge of “Smartsheet” will be an added advantage.

Experience: 5+ years

Minimum of 5 years of Business Analysis or Implementation experience with Products in US Healthcare, EHR, EMR space.

Job Summary

ZH Healthcare strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are driven by a set of Values to minimizing the cost of healthcare technology globally to empower people to live their life to the fullest thus contributing to an Affordable Healthcare. If you share these sentiments and want to be part of an inclusive, adaptable, and forward-thinking organization, we would like to talk to you.

We are currently seeking a Senior Business Analyst – Healthcare to join our Product team. In this role, the Senior Business Analyst is responsible for working with Project teams and subject matter experts to elicit, analyse, document, communicate, collaborate, and manage requirements and business analysis artefacts throughout the solution development lifecycle.

The preferred candidate will have a solid work history of delivering superior business analysis and consulting services with notable experience in the healthcare industry, specifically with Products in the US Healthcare, EHR, RCM and HIS domains and running the Product Backlog in an Agile environment. The candidate should be capable of seeing ideas from concept through to design and delivery while applying a formal business analysis methodology based on industry best practices to accomplish the task. The position requires an individual with exceptional skills in communication (verbal and written), facilitation and presentation, and highly accomplished personal organizational and management abilities.

Responsibilities & Duties

• Responsible for leading/facilitating business requirements gathering and determining Functional impacts
• Understand the goals and business needs of an organization and recommending potential solutions and analyse the impact of change across the Product Feature Set
• Lead cross-functional meetings to elicit requirements from subject matter experts to determine potential conflicts/other requirements that may exist in other areas.
• Document business analysis artefacts using a business analysis software tool
• Maintain the Product Backlog and prioritize the Product Backlog Items for the successive Sprints based on defined criteria – Be on top of the Sprint Backlog
• Lead the production of detailed functional requirements and/or user stories, including non-functional requirements
• Facilitate focused group discussions involving cross-functional teams involved in the Solution Development and bring in consensus on the best design
• Lead and review the development of User Acceptance criteria, Test Plans and Test Cases on time. Oversee functional/user testing (User Acceptance Testing) and be accountable for user sign off of changes
• Be part of the Daily Scrum during the Sprint, be available for Clarifications on the Business or Functional requirements for the Scrum teams
• Drive the MVP Testing to ensure the developed solution fulfils the Acceptance Criteria
• Analyse model test discrepancies to find trends and work with programmers to resolve.
• Create communication plans (correspondence, presentations, and other materials)
• Coach, motivate and mentor the Business Analysts in the team.
• Work with Product Owner, Chief Product Officer – coordinate and conduct the Sprint Planning, Sprint Retro and MVP Demo sessions.
• Utilize best practice processes around work assignments, time management, and quality of output while maximizing overall team performance.

Basic Qualifications

• Minimum of 5 years of Business Analysis or Implementation experience with Products in US Healthcare, EHR, EMR space
• Minimum of 5 years of experience with requirements gathering, documentation, testing and feature demonstration.
• Minimum of 3 years of working in Agile and Waterfall environments.
• Experience producing documents such as BRD, FRD, SRS, User Stories & Acceptance Criteria, Wireframes & Mock-ups
• Experienced in Product Backlog Grooming
• Working knowledge of Healthcare IT Integration Standards such as HL7 & HIE Platforms
• Experienced working with tools such as JIRA, Confluence, Mantis, Bugzilla.
• Good competency with Microsoft Office Suite
• Preferred graduation in Health Administration or Paramedical, Allied Health courses with related work experience

Preferred Qualifications

• Healthcare Experience – EHR, HIS, RCM, Pharmacy & Inventory, Lab Applications
• Experience in Agile environment
• Familiar with Hospital, Clinics, Ambulatory Workflows
• UAT Experience

Experience: 8-12 years

Educational Qualification: Any Graduate/Post Graduate

Location: kochi

Tasks and responsibilities

• Identify user requirements by researching and analyzing user needs, preferences, objectives, and working methods; studying how users consume content, including data categorization and labeling; meeting with focus groups.
• Plan information architecture by studying the software application concept, strategy, and target audience; envisioning architectural scheme, information structure, and features, functionality, and user-interface design; creating user scenarios; preparing data models; designing information structure, work-flow, and navigation; evaluating information representation; conducting creative meetings.
• Organize information by translating user behavior into media structure and elements; crafting interactive experiences; producing workflow diagrams, user scenarios, flowcharts, and storyboards; preparing interaction specifications, navigation rules, organization of information, and site maps; coordinating with business, technology, visual, structural, editorial, cognitive, and brand strategists.
• Implement information architecture by preparing paper and interactive prototypes and mockups including page layout and navigational elements; coordinating with stakeholders, UX, and UI teams to integrate site concept, visual design, writing, interface, and navigational structure; documenting structure and processes.
• Validate information delivery by developing and completing usability test plans; evaluating traffic patterns; studying user feedback; coordinating with Usability Specialists.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills and requirements

• Excellent communication and teamwork skills
• Solid understanding of the user-centered design and interaction design principles
• Requirements Analysis
• Strong attention to detail
• Knowledge of quantitative and qualitative user research
• Domain knowledge
• Presenting Technical Information
• Problem Solving
• Data Modeling
• Strategic Planning
• Data Maintenance
• Proficient in industry tools such as InDesign, Illustrator, Photoshop, Visio, Project, Excel, and PowerPoint

Preferred Certification

• Certified User Experience Analyst (CXA).

Experience: 8 – 13 years

Location: Kochi

Salary Package: Best in the Industry

Roles & Responsibilities

• Manages and appropriately escalates delivery impediments, risks, issues, and changes associated to the product development initiatives.
• Assigns and monitors work of technical personnel, ensuring that application development and deployment is done in the best possible way, and implements quality control and review systems throughout the development and deployment processes.
• Displays technical leadership and oversight of implementation and deployment planning, system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical solutions.
• Evaluates technological choices (network/hardware related and technology/code related) by querying providers and providing evaluations of each solution include ROI evaluations in the present and future implications, limitations, and opportunities.
•  Possess excellent verbal and written communication skills and the ability to interact professionally with a diverse group of developers, product owners, and subject matter experts.
• Exercise broadly delegated authority for planning, directing, coordinating, administering, and executing both routine and complex technical elements of technical operations.
• Manage analysis and approval of new code through security and performance gates that you will design and develop for feature-complete software. Be an advocate for security and performance standards in the organization.
• Manage operational aspect of production and development servers including developing, training in, and validating compliance with procedures and checklists related to disk space usage, monitoring solutions, deployment, conventions, access to the production and development sources, source control access and usage, performance monitoring, code modifications validation and scheduling.
• Works within IT, cross-functionally and with vendors in order to successfully identify, prioritize and resolve issues and provide subject matter expertise for enhancements, developments, and operational improvements to the web applications.
• Maintain issue tracking and documentation systems and provide reporting that ensure proper tracking and visibility of issues and projects.
• Identify technical and process improvement opportunities and socialize/advocate to get them implemented.
• Maintains accurate program estimates, timelines, project plans, and status reports.
• Possess expert technical understanding of the intersection of development and operations (DevOps), monitoring and management tools, and deployment processes and tools.
• Possess high level understanding in the areas of web application programming, content management systems, API, databases, and system design.
• Provide process improvement recommendations based on best practices and industry standards.
• Resolve conflicts by demonstrating leadership and appropriate decision-making competencies.
• Is responsible for complex technical management coordination with multiple vendors and staff.

Experience: 10+ years

Educational Qualification: Bachelor’s degree in CS/Business Administration

Salary Package: Best in the Industry

As a member of the Implementation Project Management Office, this role has the objective of ensuring that a single large-scale implementation project or multiple, simultaneous medium-scale implementation projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

We are looking for someone who is comfortable in a matrix environment and energized by assisting in the definition and execution of best practices in managing projects. We value the ability to see the big picture with regards to a client’s definition of success, understand their business needs and leverage available resources to achieve a shared vision. Success will be defined by striking a balance between delighting clients and carefully managing project profitability.

Responsibilities

• Develops, refines, validates and manages project plans as well as the coordination of all internal and external resources required to complete assigned projects to ensure on time and on budget delivery of electronic health record implementation efforts.
• Works with IT Project Managers to coordinate project schedules and activities, track project spending, and ensure all project tasks are documented appropriately and completed on time.
• Ensures all project phases are documented appropriately and projects are completed on time and on budget.
• Analyzes processes, identifies potential risks within the projects, proactively manages issues and resolves problems, and makes recommendations for optimizing resources and ensuring task completion.
• Monitors and summarizes progress of projects and manages project planning and status meetings.
• Compiles and provides timely, concise project status, issue, and spending reports for management.
• Supervises the contribution of matrixed resources in the area of business analysis and project coordination
• Develops and maintains good working relationships with ZH and client team members.
• Accepts ownership of ongoing client relations and acts as a point of escalation for significant support and enhancement activities.

Requirements

• Bachelor’s degree in  Computer Science, Business Administration, or related field
• 10+ years of overall work experience
• 6+ years of experience managing projects
• Project Management certification is a plus but not required
• Healthcare industry experience is a definite plus
• Highly organized with strong analytical skills and attention to detail
• Excellent interpersonal skills with the ability to interact with all levels of management
• Strong sense of urgency with the ability to identify and manage priorities
• Excellent written and verbal communication skills with the ability to be persuasive and assertive
• Fluent conversational English is essential
• Ability to multi-task and work both in a team and independently
• Flexible and adaptable with the ability to manage multiple projects at once
• Skilled in the use of G Suite productivity tools or equivalent technology
• Knowledge of agile development concepts is essential
• Familiarity with Jira a differentiator
• Proficiency with Smartsheet project management tools a plus
• Familiar with standard project management concepts, practices, and procedures.

Experience: 5+ years

Educational Qualification: Bachelor’s degree in CS/Business Administration

Salary Package: Best in the Industry

As a member of the Implementation Project Management Office, this role has the objective of ensuring that a single medium-scale implementation project or multiple, simultaneous small-scale implementation projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

The role is expected to provide leadership in a matrix environment to promote best practices in managing interrelated projects and programmes to ensure successful delivery. This role will also ensure project resources have the correct toolsets and processes in place and that all relevant staff are trained and equipped to deliver successfully.

Responsibilities

• Develops, refines, validates and manages project plans as well as the coordination of all internal and external resources required to complete assigned projects to ensure on time and on budget delivery of electronic health record implementation efforts.
• Works with IT Project Managers to coordinate project schedules and activities, track project spending, and ensure all project tasks are documented appropriately and completed on time.
• Ensures all project phases are documented appropriately and projects are completed on time and on budget.
• Analyzes processes, identifies potential risks within the projects, proactively manages issues and resolves problems, and makes recommendations for optimizing resources and ensuring task completion.
• Monitors and summarizes progress of projects and manages project planning and status meetings.
• Compiles and provides timely, concise project status, issue, and spending reports for management.
• Develops and maintains good working relationships with ZH and client team members.
• Accepts ownership of ongoing client relations and acts as a point of escalation for significant support and enhancement activities.

Requirements

• Bachelor’s degree in Computer Science, Business Administration, or related field
• 5+ years of overall work experience
• 4+ years of experience managing projects
• Project Management certification is a plus but not required
• Healthcare industry experience is a definite plus
• Highly organized with strong analytical skills and attention to detail
• Excellent interpersonal skills with the ability to interact with all levels of management
• Strong sense of urgency with the ability to identify and manage priorities
• Excellent written and verbal communication skills with the ability to be persuasive and assertive
• Ability to multi-task and work both in a team and independently
• Flexible and adaptable with the ability to manage multiple projects at once
• Skilled in the use of G Suite productivity tools or equivalent technology
• Ability to see the big picture and the importance of this role in the team
• Familiar with standard project management concepts, practices, and procedures.

Experience: 10-15 years

Location: Bangalore/Kochi

Salary Package: Best in the Industry

Job Description

• Work on specific product features and enhancements which will shape up the future of the product.
• Prioritize, design and implement projects and enhancements.
• Develop Product Positioning Strategies.
• Work closely with Marketing and Sales to launch products and ensure their adoption.
• Manage and execute projects from start to finish including project management, data gathering and modeling, problem solving, documentation, communication of insights, building recommendations and working with partner Tech teams across platforms.
• Collaborate with Chief Product Officer to develop recommendations for new features or services.
• Presenting the roadmap to customers and taking their feedback into consideration for feature development.
• Working with Development Team to ensure that the most relevant product features resulting in measurable customer outcomes are being developed.
• Working with sales, support, marketing and services to identify and generate product features that can be used to spur product usage, win competitive deals or help a customer get the most out of a purchase.

Core skills

• Minimum 10years of Proven track record of managing all aspects of a successful product throughout its lifecycle in US Healthcare Industry.
• Strategic Thinking and Business Mindset
• Strong Project Management Skills to deliver quality products within the prescribed time schedule.
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive team.
• Strong problem solving, analytical and documentation skills.
• Skilled at working effectively with cross functional teams in a matrix organization.
• Excellent written and verbal communication skills
• Technical background with understanding and/or hands-on experience in software development will be an added advantage.
• Ability to manage a team of BA’s and guide them to attain their desired job objectives.