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To bridge the gap between Client and the Development team by closely interacting with the Client to understand the modifications required in the product/process and coordinating the same with the Development Team in its timely execution.

Department: Product Development

Experience: 10 – 15 years

Educational Qualification: Engineering from a reputed Institution

Reporting To: Chief Operating Officer

Job Description

• Define configuration specifications and business analysis requirements.
• Perform quality assurance.
• Define reporting and alerting requirements.
• Own and develop relationship with partners, working with them to optimize and enhance our integration.
• Help design, document and maintain system processes.
• Report on common sources of technical issues or questions and make recommendations to product team.
• Communicate key insights and findings to product team.
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.