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Experience: 8 – 13 years

Location: Kochi

Salary Package: Best in the Industry

Roles & Responsibilities

• Manages and appropriately escalates delivery impediments, risks, issues, and changes associated to the product development initiatives.
• Assigns and monitors work of technical personnel, ensuring that application development and deployment is done in the best possible way, and implements quality control and review systems throughout the development and deployment processes.
• Displays technical leadership and oversight of implementation and deployment planning, system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical solutions.
• Evaluates technological choices (network/hardware related and technology/code related) by querying providers and providing evaluations of each solution include ROI evaluations in the present and future implications, limitations, and opportunities.
•  Possess excellent verbal and written communication skills and the ability to interact professionally with a diverse group of developers, product owners, and subject matter experts.
• Exercise broadly delegated authority for planning, directing, coordinating, administering, and executing both routine and complex technical elements of technical operations.
• Manage analysis and approval of new code through security and performance gates that you will design and develop for feature-complete software. Be an advocate for security and performance standards in the organization.
• Manage operational aspect of production and development servers including developing, training in, and validating compliance with procedures and checklists related to disk space usage, monitoring solutions, deployment, conventions, access to the production and development sources, source control access and usage, performance monitoring, code modifications validation and scheduling.
• Works within IT, cross-functionally and with vendors in order to successfully identify, prioritize and resolve issues and provide subject matter expertise for enhancements, developments, and operational improvements to the web applications.
• Maintain issue tracking and documentation systems and provide reporting that ensure proper tracking and visibility of issues and projects.
• Identify technical and process improvement opportunities and socialize/advocate to get them implemented.
• Maintains accurate program estimates, timelines, project plans, and status reports.
• Possess expert technical understanding of the intersection of development and operations (DevOps), monitoring and management tools, and deployment processes and tools.
• Possess high level understanding in the areas of web application programming, content management systems, API, databases, and system design.
• Provide process improvement recommendations based on best practices and industry standards.
• Resolve conflicts by demonstrating leadership and appropriate decision-making competencies.
• Is responsible for complex technical management coordination with multiple vendors and staff.

Experience: 5 – 7 years

Educational Qualification: Any Graduate/Post Graduate

Reporting To: Lead User Documentation

Salary Package: Best in the Industry

Candidate Profile

• Candidate must have work experience in working with an IT Product Development Organization.
• Candidate must have good understanding of Content Management Systems and also in SDLC and DDLC processes.
• Candidate should have strong analytical and interpersonal and communication skills (written and verbal) in English.
• Candidate must have experience in API documentation and in Agile Methodology practices.
• Candidate must have extensive experience in MS Office Applications including Word, Excel and PowerPoint.
• Candidate having experience in Madcap Flare is preferable.
• Candidate must have knowledge of topic based authoring.
• Candidate must have Time-management abilities.

Roles & Responsibilities

• Responsible for developing comprehensive documentation that meets organizational standards.
• Responsible for authoring and updating deliverables for online and printed documentations.
• Responsible for attending the stand-up meetings as per requirements.
• Responsible for working independently with the Indian and Global teams as per the job requirements.
• Responsible for attending the meetings with SME’s as and when required.
• Responsible for updating the status reports with the Manager on a daily basis.

Experience: 2-4 years

Educational Qualification: Diploma/B Tech/MCA/BSc (IT)/BE

Reporting To: Head – Infrastructure

Salary Package: Best in the Industry

Candidate Profile

• Candidate must have minimum 2 years’ of experience in End User Support in Windows and Linux platforms.
• Candidate must have knowledge in Email and Active Directory management.
• Candidate should have good knowledge in Firewall and network Management.

Roles & Responsibilities

• Responsible for handling trouble shooting calls and execute installations.
• Responsible for desktop maintenance and up gradations.
• Responsible for extension of technical support for technology projects.
• Responsible for assessing user needs and develop technical solutions on work related issues.
• Responsible for documentation on technical support and business processes.
• Responsible for direction of all operating systems and corresponding software.
• Responsible for installation, configuration, maintenance and troubleshooting end user desktops/laptops/tab etc.
• Responsible for determining and execution of system reconfiguration needs.
• Responsible for establishing end user service level agreements.
• Responsible for offering remote support for retail stores, point-of-sale on network connectivity and printing.
• Responsible for installation and management of peripheral support devices like printers, camera, scanner, IP phone etc.
• Responsible for examining, managing, maintaining, upgrading and support network servers’ equipment and maintenance.
• Responsible for ordering and purchasing computer systems in accordance with the purchase personnel.

Experience: 4-6 years

Educational Qualification: BCA/B Tech/BE

Reporting To: Head – Infrastructure

Salary Package: Best in the Industry

Candidate Profile

• Candidate must have minimum 4 years’ experience in Information security analysis.
• Candidate must have experience in computer network penetration testing and techniques and Web application scanning.
• Candidate must have experience in Understanding the firewalls, proxies, SIEM, antivirus, and cloud security concepts.
• Candidate must have good communication, interpersonal and analytical skills.
• Candidate must learn and update self on the latest IT trends and news.
• Candidate should have good understanding of patch management with the ability to deploy patches in a timely manner by understanding business impact.
• Certification in CISA, CISSP, ISO would be added advantage.

Roles & Responsibilities

• Responsible for monitoring computer networks and cloud for security issues.
• Responsible for investigating security branches and other cyber security incidents.
• Responsible for installing security measures and software operations to protect system and information infrastructure including fire wall and data encryption programmes.
• Responsible for security documentation and assess the damages that happen.
• Responsible for working with the security team to perform test and uncover vulnerabilities.
• Responsible for co-ordinating with other team in fixing the detected vulnerabilities to maintain a high-security standard.
• Responsible for developing company-wide best practices for IT security.
• Responsible for performing VAPT as required.
• Responsible for the Implementation of the ISMS process.
• Responsible for ensuring the compliance with HIPAA Standards.

Experience: 0-3 years

Educational Qualification: B Tech/MCA/M Sc (IT)/M Sc (CS)

Reporting To: Team Leader

Salary Package: Best in the Industry

Candidate Profile

• Candidate must have experience in Manual Testing domain.
• Candidate must have the flair to learn and grow.
• Candidate must have good communication, interpersonal and analytical skills.
• Candidate must be able to pick up new technologies quickly.
• ISTQB Certification and experience in working with US clients and US Healthcare will be a plus

Roles & Responsibilities

• Responsible for developing test plans and scripts from business/technical requirements and specifications.
• Responsible for performing a wide range of test activities such as functional/non-functional, regression and performance testing.
• Responsible for identification and documentation of the defects.
• Responsible for carrying out test planning and procedures.
• Responsible for construction and documentation test cases.

Experience: 5-10 years

Educational Qualification: Any Graduate/Post Graduate

Reporting To: Lead User Documentation

Salary Package: Best in the Industry

Candidate Profile

• Candidate must have proven work experience of at least 5 years as a Technical
  Copywriter in US Healthcare.
• Candidate must have experience in the portfolio of published articles.
• Candidate should have excellent writing and proofreading skills.
• Candidate must have hands-on experience with Content Management Systems.
• Candidate must be familiar with online marketing campaigns.
• Candidate must have Time-management abilities.

Roles & Responsibilities

• Responsible for writing clear and compel copy to describe products.
• Responsible for creating advertisement texts for brochures and banners.
• Responsible for working with designers on landing pages for new product features.
• Responsible for creation of craft sales pitch emails to pique potential candidates’ attention.
• Responsible for ensuring all content that we produce is true to the product and consistent with our brand.
• Responsible for collaborating with designers to create appealing graphics that complement text.
• Responsible for conducting competitive research to identify our strong and weak points.
• Responsible for promoting product copy online (e.g. through social networks).
• Responsible for applying SEO principles to maximize reach to our target audience.
• Responsible for updating product descriptions as needed (both on our websites and other online resources).

Experience: 10+ years

Educational Qualification: Bachelor’s degree in CS/Business Administration

Salary Package: Best in the Industry

As a member of the Implementation Project Management Office, this role has the objective of ensuring that a single large-scale implementation project or multiple, simultaneous medium-scale implementation projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

We are looking for someone who is comfortable in a matrix environment and energized by assisting in the definition and execution of best practices in managing projects. We value the ability to see the big picture with regards to a client’s definition of success, understand their business needs and leverage available resources to achieve a shared vision. Success will be defined by striking a balance between delighting clients and carefully managing project profitability.

Responsibilities

• Develops, refines, validates and manages project plans as well as the coordination of all internal and external resources required to complete assigned projects to ensure on time and on budget delivery of electronic health record implementation efforts.
• Works with IT Project Managers to coordinate project schedules and activities, track project spending, and ensure all project tasks are documented appropriately and completed on time.
• Ensures all project phases are documented appropriately and projects are completed on time and on budget.
• Analyzes processes, identifies potential risks within the projects, proactively manages issues and resolves problems, and makes recommendations for optimizing resources and ensuring task completion.
• Monitors and summarizes progress of projects and manages project planning and status meetings.
• Compiles and provides timely, concise project status, issue, and spending reports for management.
• Supervises the contribution of matrixed resources in the area of business analysis and project coordination
• Develops and maintains good working relationships with ZH and client team members.
• Accepts ownership of ongoing client relations and acts as a point of escalation for significant support and enhancement activities.

Requirements

• Bachelor’s degree in  Computer Science, Business Administration, or related field
• 10+ years of overall work experience
• 6+ years of experience managing projects
• Project Management certification is a plus but not required
• Healthcare industry experience is a definite plus
• Highly organized with strong analytical skills and attention to detail
• Excellent interpersonal skills with the ability to interact with all levels of management
• Strong sense of urgency with the ability to identify and manage priorities
• Excellent written and verbal communication skills with the ability to be persuasive and assertive
• Fluent conversational English is essential
• Ability to multi-task and work both in a team and independently
• Flexible and adaptable with the ability to manage multiple projects at once
• Skilled in the use of G Suite productivity tools or equivalent technology
• Knowledge of agile development concepts is essential
• Familiarity with Jira a differentiator
• Proficiency with Smartsheet project management tools a plus
• Familiar with standard project management concepts, practices, and procedures.

Experience: 5+ years

Educational Qualification: Bachelor’s degree in CS/Business Administration

Salary Package: Best in the Industry

As a member of the Implementation Project Management Office, this role has the objective of ensuring that a single medium-scale implementation project or multiple, simultaneous small-scale implementation projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

The role is expected to provide leadership in a matrix environment to promote best practices in managing interrelated projects and programmes to ensure successful delivery. This role will also ensure project resources have the correct toolsets and processes in place and that all relevant staff are trained and equipped to deliver successfully.

Responsibilities

• Develops, refines, validates and manages project plans as well as the coordination of all internal and external resources required to complete assigned projects to ensure on time and on budget delivery of electronic health record implementation efforts.
• Works with IT Project Managers to coordinate project schedules and activities, track project spending, and ensure all project tasks are documented appropriately and completed on time.
• Ensures all project phases are documented appropriately and projects are completed on time and on budget.
• Analyzes processes, identifies potential risks within the projects, proactively manages issues and resolves problems, and makes recommendations for optimizing resources and ensuring task completion.
• Monitors and summarizes progress of projects and manages project planning and status meetings.
• Compiles and provides timely, concise project status, issue, and spending reports for management.
• Develops and maintains good working relationships with ZH and client team members.
• Accepts ownership of ongoing client relations and acts as a point of escalation for significant support and enhancement activities.

Requirements

• Bachelor’s degree in Computer Science, Business Administration, or related field
• 5+ years of overall work experience
• 4+ years of experience managing projects
• Project Management certification is a plus but not required
• Healthcare industry experience is a definite plus
• Highly organized with strong analytical skills and attention to detail
• Excellent interpersonal skills with the ability to interact with all levels of management
• Strong sense of urgency with the ability to identify and manage priorities
• Excellent written and verbal communication skills with the ability to be persuasive and assertive
• Ability to multi-task and work both in a team and independently
• Flexible and adaptable with the ability to manage multiple projects at once
• Skilled in the use of G Suite productivity tools or equivalent technology
• Ability to see the big picture and the importance of this role in the team
• Familiar with standard project management concepts, practices, and procedures.

Experience: 9 – 14 years

Educational Qualification: B Tech/MCA/M Sc (IT)/M Sc (CS)

Reporting To: Chief Technical Officer

Salary Package: Best in the Industry

Candidate Profile

• Candidate must have atleast 3 years’ experience in Project Management and Team Management.
• Project Management Certification will be a plus.
• Experience in working with US clients and US Healthcare will be a plus.
• Candidate must have flair to learn and grow and mould a team.
• Candidate must have good communication, interpersonal and analytical skills.
• Candidate must have experience in PHP and MySQL.
• Candidate must have experience in JIRA .

Roles & Responsibilities

• Responsible for Managing projects with minimum supervision.
• Responsible for working closely with the Software Development team in the development, testing, training, implementation and support of functional requirements.
• Responsible for utilizing the resources in the best way to achieve successful project completion and timely delivery.
• Responsible for co-ordination with the team and the clients as and when required.
• Responsible for participating in the Solution design process.
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes.
• Preserve assets, information security and control structures.

Experience: 5+ years

Educational Qualification: A bachelor’s degree in business or related field / MBA.

Candidates with at least 5 years’ experience in US Healthcare Industry with good knowledge in Hospital Management System.

Job Description

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.

Requirements

• A bachelor’s degree in business or related field or an MBA.
• A minimum of 5 years experience in business analysis or a related field.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word,Excel and PPT.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• A history of leading and supporting successful projects.