ZH Healthcare (ZH) is a digital health innovator revolutionizing healthcare access through a platform that inspires, educates, tools, and supports the creators of digital health solutions. Our current focus is on mental/behavioural health through our blueEHR SaaS product and Pharma clients in improving the treatment experience of patients through blueBriX, our digital health PaaS.

blueEHR is used in four continents and 36 languages. ZH is headquartered in Bethesda, MD, USA, employs over 220 people globally through its subsidiaries in Geneva, Switzerland, and an Offshore Delivery Center (ODC) in Kerala, India.

We are driven by a single objective – unleash the creative potential of digital health creators to make healthcare technology accessible which will empower people to live their life to the fullest. If you share this vision and want to be part of an inclusive, adaptable, and forward-thinking organization, we would like to speak to you.

To learn more about ZH Healthcare, please visit: https://zhhealthcare.com

Title: Senior Implementation / Account Manager
Location: Kochi, Kerala
Job Type: Permanent
Experience: 5+ Years
Educational Qualification: Any Graduate/Post-Graduate

As the Senior Implementation / Account Manager, you will have the opportunity to work on major business initiatives that contribute to ZH Healthcare’s growth and productivity objectives. In this role, you will have the responsibility of managing multiple account management strategy implementation assignments supporting the Account Management function working directly with the Product, Engineering and Strategy teams in catering to the end-to-end implementation needs and keeping everybody in sync, tracking progress, and mitigating obstacles to ensure smooth delivery/implementation.

The senior account manager will also be responsible for implementation of new strategies to ensure proper utilization of resource, time and effort, and reducing the cost of implementation.

Roles and Responsibilities:
– Analysing the requirements of the clients.
– Co-ordinating with the clients and IT departments in the effective implementation of products.
– Must actively involve in EHR/EHR software design, workflows, and managing testing and quality assurance activities with respect to the project implementation.
– Provide online demos.
– Must analyse, improve – Perform Gap Analysis and workflow analysis.
– Provide consultation and necessary support to the clients as and when required.
– Documentation of the requirements for an effective implementation and necessary support.
– Provide training for EHR systems both remotely via secure link and in person.
– Manage post implementation support of the software as and when required.
– Manage implementation support as per the quality norms prescribed.
– Involve in research and assistance for the new products and services.

Required Skill Sets
– 3+ years of experience in implementing software products.
– 1+ years of experience in product implementation.
– Ability to analyse the requirements of the clients in an effective way.
– Have good knowledge with the latest healthcare technologies.
– Have the adherence to follow up with the clients as and when required.
– Must have good leadership skills and experience in mentoring team to for optimum performance.
– Need good patience, attentiveness, and calming presence in handling the clients.
– Have good knowledge skills about the software.
– Have good attitude and time management skills.
– Have good oral and written communication skills.
– Willingness to work in partly USA Eastern Time Zone

ZH Healthcare (ZH) is a digital health innovator revolutionizing healthcare access through a platform that inspires, educates, tools, and supports the creators of digital health solutions. Our current focus is on mental/behavioural health through our blueEHR SaaS product and Pharma clients in improving the treatment experience of patients through blueBriX, our digital health PaaS.

blueEHR is used in four continents and 36 languages. ZH is headquartered in Bethesda, MD, USA, employs over 220 people globally through its subsidiaries in Geneva, Switzerland, and an Offshore Delivery Center (ODC) in Kerala, India.

We are driven by a single objective – unleash the creative potential of digital health creators to make healthcare technology accessible which will empower people to live their life to the fullest. If you share this vision and want to be part of an inclusive, adaptable, and forward-thinking organization, we would like to speak to you.

To learn more about ZH Healthcare, please visit: https://zhhealthcare.com

Job Title: Documentation Specialist (Technical Writer)
Job Type: Full-Time
Experience: 5 to 8 years
No. of Roles: 3
Location: Kochi, Kerala (Hybrid)
Company: blueEHR

Job Description:
– Develop comprehensive documentation that meets organizational standards.
– Strong analytical, interpersonal and communication (both written & verbal) skills in English.
– Ability to express complex technical information in a clear and precise manner.
– Author and update deliverables for online and printed documentation.
– Update status report to the lead/manager daily.
– Good understanding of Document Development Life Cycle (DDLC) and SDLC processes.
– Good knowledge of MS Office and SharePoint.
– Interact with product team, engineering team, and editorial team to ensure the development of high-quality documentation.
– Create graphical images, flow charts, diagrams, and GIF images for inclusion in documentation.

Preferred Skills:
– Technical writing experience in software documentation.
– Working knowledge of Jira and confluence.
– Knowledge of topic-based authoring.
– Experience in Application Programming Interface (API) documentation.
– Experience in HTML based authoring tools.
– Experience in developing or revising User Interface (UI) messages.

ZH Healthcare (ZH) is a digital health innovator revolutionizing healthcare access through a platform that inspires, educates, tools, and supports the creators of digital health solutions. Our current focus is on mental/behavioural health through our blueEHR SaaS product and Pharma clients in improving the treatment experience of patients through blueBriX, our digital health PaaS.

blueEHR is used in four continents and 36 languages. ZH is headquartered in Bethesda, MD, USA, employs over 220 people globally through its subsidiaries in Geneva, Switzerland, and an Offshore Delivery Center (ODC) in Kerala, India.

We are driven by a single objective – unleash the creative potential of digital health creators to make healthcare technology accessible which will empower people to live their life to the fullest. If you share this vision and want to be part of an inclusive, adaptable, and forward-thinking organization, we would like to speak to you.

Our Revenue Cycle Management Department support the product lines and the following job will be in the RCM team.

To learn more about ZH Healthcare, please visit: https://zhhealthcare.com

Title: Medical Billing Associate
Location: Kochi, Kerala (Hybrid)
Job Type: Full-time, Permanent

ZH Healthcare is looking for experience Medical Billing Associate. If you have experience in the following, please send us your resume:

Requirements:
– Payment posting knowledge with 2-3 years of experience.
– Should have worked in ECW software.
– Should have some knowledge in Patient billing.
– Good team player skills.
– Good written and verbal communication skills.

ZH Healthcare (ZH) is a digital health innovator revolutionizing healthcare access through a platform that inspires, educates, tools, and supports the creators of digital health solutions. Our current focus is on mental/behavioural health through our blueEHR SaaS product and Pharma clients in improving the treatment experience of patients through blueBriX, our digital health PaaS.

blueEHR is used in four continents and 36 languages. ZH is headquartered in Bethesda, MD, USA, employs over 220 people globally through its subsidiaries in Geneva, Switzerland, and an Offshore Delivery Center (ODC) in Kerala, India.

We are driven by a single objective – unleash the creative potential of digital health creators to make healthcare technology accessible which will empower people to live their life to the fullest. If you share this vision and want to be part of an inclusive, adaptable, and forward-thinking organization, we would like to speak to you.

To learn more about ZH Healthcare, please visit: https://zhhealthcare.com

Job Title: AR Caller
Location: Kochi, Kerala (Remote)
Job Type: Full-Time, Permanent
Experience: 1-4 Years

Urgently hiring for AR Callers, Work from home opportunity!!

Job description
– Experienced in AR calling, Denial Management, checking eligibility and Authorization verification
– Calling Insurance companies on behalf of physicians and carryout further examination on outstanding Accounts Receivables
– Prioritize unpaid claims for calling according to the length of time it has been outstanding
– Call insurance companies directly and convince them to pay the outstanding claims
– Check the relevance of insurance info offered by the patient
– Evaluate unpaid insurance claims
– Call insurance companies and check on the status of claims and verifying authorization
– Transfer the outstanding balance to the patient of he/she doesn’t have adequate insurance coverage
– If the claim has already been paid, ask the insurance company for Explanation of Benefits (EOB)
– Make corrections to the claim based on inputs from the insurance company
– Good organizational skills to implement timely follow-up
– Ability to multi-task
– Willingness to work in night shifts and weekends
– Excellent verbal and written communication skills
– Strong reporting skills
– Ability to follow established work schedule
– Ability to follow instructions precisely

ZH Healthcare (ZH) is a digital health innovator revolutionizing healthcare access through a platform that inspires, educates, tools, and supports the creators of digital health solutions. Our current focus is on mental/behavioural health through our blueEHR SaaS product and Pharma clients in improving the treatment experience of patients through blueBriX, our digital health PaaS.

blueEHR is used in four continents and 36 languages. ZH is headquartered in Bethesda, MD, USA, employs over 220 people globally through its subsidiaries in Geneva, Switzerland, and an Offshore Delivery Center (ODC) in Kerala, India.

We are driven by a single objective – unleash the creative potential of digital health creators to make healthcare technology accessible which will empower people to live their life to the fullest. If you share this vision and want to be part of an inclusive, adaptable, and forward-thinking organization, we would like to speak to you.

To learn more about ZH Healthcare, please visit: https://zhhealthcare.com

Title: Senior Business Analyst
Location: Kochi, Kerala (Remote)
Job Type: Full-Time, Permanent
No of Positions: 1
Experience Level: 8+ Years

We are currently seeking a Senior Business Analyst – Healthcare to join our Product team. In this role, the Senior Business Analyst is responsible for working with Project teams and subject matter experts to elicit, analyze, document, communicate, collaborate, and manage requirements and business analysis artefacts throughout the solution development lifecycle.

The preferred candidate will have a solid work history of delivering superior business analysis and consulting services with notable experience in the healthcare industry, specifically with Products in the US Healthcare, EHR, RCM and HIS domains and running the Product Backlog in an Agile environment. The candidate should be capable of seeing ideas from concept through to design and delivery while applying a formal business analysis methodology based on industry best practices to accomplish the task. The position requires an individual with exceptional skills in communication (verbal and written), facilitation and presentation, and highly accomplished personal organizational and management abilities.

Responsibilities & Duties
– Responsible for leading/facilitating business requirements gathering and determining Functional impacts
– Understand the goals and business needs of an organization and recommending potential solutions and analyse the impact of change across the Product Feature Set
– Lead cross-functional meetings to elicit requirements from subject matter experts to determine potential conflicts/other requirements that may exist in other areas.
– Document business analysis artefacts using a business analysis software tool
– Maintain the Product Backlog and prioritize the Product Backlog Items for the successive Sprints based on defined criteria – Be on top of the Sprint Backlog
– Lead the production of detailed functional requirements and/or user stories, including non-functional requirements
– Facilitate focused group discussions involving cross-functional teams involved in the Solution Development and bring in consensus on the best design
– Lead and review the development of User Acceptance criteria, Test Plans and Test Cases on time. Oversee functional/user testing (User Acceptance Testing) and be accountable for user sign off of changes
– Be part of the Daily Scrum during the Sprint, be available for Clarifications on the Business or Functional requirements for the Scrum teams
– Drive the MVP Testing to ensure the developed solution fulfils the Acceptance Criteria
– Analyse model test discrepancies to find trends and work with programmers to resolve.
– Create communication plans (correspondence, presentations, and other materials)
– Coach, motivate and mentor the Business Analysts in the team.
– Work with Product Owner, Chief Product Officer – coordinate and conduct the Sprint Planning, Sprint Retro and MVP Demo sessions.
– Utilize best practice processes around work assignments, time management, and quality of output while maximizing overall team performance.

Basic Qualifications
– Minimum of 5 years of Business Analysis or Implementation experience with Products in US Healthcare, EHR, EMR space
– Minimum of 5 years of experience with requirements gathering, documentation, testing and feature demonstration.
– Minimum of 3 years of working in Agile and Waterfall environments.
– Experience producing documents such as BRD, FRD, SRS, User Stories & Acceptance Criteria, Wireframes & Mock-ups
– Experienced in Product Backlog Grooming
– Working knowledge of Healthcare IT Integration Standards such as HL7 & HIE Platforms
– Experienced working with tools such as JIRA, Confluence, Mantis, Bugzilla.
– Good competency with Microsoft Office Suite
– Preferred graduation in Health Administration or Paramedical, Allied Health courses with related work experience

Preferred Qualifications
– Healthcare Experience – EHR, HIS, RCM, Pharmacy & Inventory, Lab Applications
– Experience in Agile environment
– Familiar with Hospital, Clinics, Ambulatory Workflows
– UAT Experience